Account Manager - Fragrance

ACCOUNT MANAGER

Boots - Tamworth Ventura - Field‑based
Fragrance Multi Brand, Luxury retail | Part-time, 30hours across 4 days

As an Account Manager, you will be responsible for driving commercial performance and delivering outstanding customer experiences across your account. You will own the success of your business by achieving sales objectives, maintaining Coty’s service standards, and ensuring excellence in execution while protecting and elevating our luxury fragrance brands.

THE ROLE
OPTIMIZE, ENABLE, INNOVATE!

As our Account Manager, you play a critical role in driving sales performance, developing strong retailer partnerships, delivering exceptional customer experiences, and ensuring flawless execution across your account. You will act as a business owner, brand ambassador, and fragrance expert, maximizing opportunities to grow market share and achieve commercial objectives.

You will be reporting to the Area Manager, and you will manage:

SALES PERFORMANCE & CUSTOMER EXPERIENCE

Achieve monthly sales targets and consistently deliver against KPIs
Manage daily, weekly, and monthly business performance through effective planning and execution
Deliver Coty’s customer service ceremony with every customer interaction
Build strong customer relationships to influence purchasing decisions and drive loyalty
Maximize sales opportunities through effective cross-selling and upselling techniques

BRAND EXCELLENCE & COMMERCIAL EXECUTION

Act as a brand ambassador, protecting and enhancing the equity of Coty’s luxury fragrance portfolio
Maintain exceptional merchandising and visual standards across permanent and promotional space
Plan and execute customer events and brand activations that drive engagement and sales
Monitor competitor activity, market trends, and business performance to identify opportunities
Ensure compliance with retailer standards, company initiatives, uniform, and grooming guidelines

TEAM COLLABORATION & BUSINESS OPERATIONS

Build and maintain strong relationships with retailer management, agency staff, and mobile consultants
Foster effective communication and partnership with the Area Manager and wider Coty team
Provide actionable business insights and timely feedback to support decision-making
Accurately complete reporting, payroll, and month-end administration within agreed deadlines
Utilize Coty systems, digital tools, and reporting platforms to support business success

YOU ARE A COTY FIT

You live and breathe beauty. You see make‑up as a creative tool — and the shop floor as your stage. You’re commercially driven, but never at the expense of artistry or brand integrity.

• Proven experience in beauty retail
• Deep understanding of and passion for fragrance, luxury brands, and the prestige beauty market
• Strong commercial acumen with the ability to analyse business performance and identify growth opportunities
• Ownership mentality — you treat your counter like it’s your own
• Skilled at building and maintaining effective relationships with retailers, customers, and internal stakeholders
• Detail‑focused, execution‑obsessed, and brand‑protective
• Team‑player attitude with a hunger to learn, share, and grow

If you want a role where creativity, performance, and confidence collide — this is it.

WHAT WE OFFER

Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.

• Competitive salary aligned to experience
• 8% employer pension contribution
• Generous staff discounts via My Coty Shop
• Day off on your birthday
• Ongoing brand and artistry training through Coty Academy
• Clear progression opportunities within luxury retail and education
• Supportive, inclusive team culture built on collaboration and fearless kindness

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.

Country/Region: GB

City: Tamworth