Req ID




Req ID:  89642
Function:  Sales
Posted:  Sep 11, 2023

Sydney, NSW, AU, 2000

In Store & Merchandising Operations Leader - Consumer Beauty & Prestige

About us:

Founded in Paris in 1904, Coty is one of the world’s largest beauty companies with a portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. Coty serves consumers around the world, selling prestige and mass market products in more than 130 countries and territories. Coty and our brands empower people to express themselves freely, creating their own visions of beauty; and, we are committed to creating our own positive impact on the planet. 


Your role:

The In-Store & Merchandising Operations Leader- Consumer Beauty (CB) & Prestige provides direct support to the Head of Merchandising & In-Store Excellence – CB & Prestige along with the Senior Merchandising Manager – Prestige & CB. In this diverse role you will Manage our 3rd party merchandising agency to deliver in-store excellence across CB & Prestige brands on time and in line with budget. You will be responsible for all CB point of sale from warehouses to in-store aligned with the merchandising program, merchandising strategy, Installations, storage, and maintenance nationally. You will spend substantial time weekly in field across Sydney stores within various channels of business implementing and updating the business on our best-in-class strategies as part of the Perfect Store Program.


Reporting to the Head of Merchandising & In-Store Excellence, you will:

  • Management of Consumer Beauty & Prestige merchandising activities via 3rd Party agency to achieve sales targets, KPI’s, budgets and business goals.
  • Manage and develop all aspects of the third-party relationship including briefs, budgets, reporting, store lists and allocation templates.
  • Development and ongoing management of the allocated budget: merchandising operations, freight, storage, and maintenance. Manage related PO’s, including Capex, and invoicing as needed.
  • Regularly spend time in market weekly (30%), across a wide selection of Sydney stores, to perform checks, planogram updates and merchandising trials, competitor insights along with providing all necessary information relating to the Perfect Store program.
  • Work closely with our Installation vendor to manage the national dispatch, budgets, installation, maintenance, and storage of POS.
  • Act as the conduit between all Coty internal functions (Marketing Activation, Sales & Brand Marketing) to provide centralised communication between Coty and Agency.
  • Lead briefing sessions, WIP, reviews, sales & operations meetings and other associated meetings related to the Merchandising Operations and Perfect Store program. Distribute agenda and minutes from key meetings.
  • Liaising with various Coty’s warehouses and responsible for monitoring and driving excess POS, destruction and managing monthly storage cost.
  • Work closely with all functions to streamline and develop standard implementation & reporting systems, processes, and procedures.
  • Manage all incoming queries and requests from the National Account Managers.
  • Manage and distribute the monthly in-store competitor reporting, compliance report, execution calendar and ad hoc reports; review weekly and action as required.
  • Manage multiple projects at one time across various retail partners and manage any additional ad hoc projects that may be delegated by the Head of Merchandising.


You will have:

  • HSC/tertiary qualifications.
  • 5+ years of experience as an Operations Manager or Project Manager in a similar role within Merchandising, Agency, Sales, or Marketing.
  • High level interpersonal skills with ability to lead and work collaboratively with all cross-functional teams.
  • Ability to travel extensively at times across Sydney at short notice.
  • At times interstate travel may be required.
  • Strong analytical, thinking, and problem-solving skills.
  • High level ability to set priorities and manage competing demands.
  • High motivation, energy, passion, and ability to work well within a team environment.
  • Results oriented mindset with the ability to be flexible and resilience to overcome challenges.
  • Strong MS Office skills required including Excel & PowerPoint.


Benefits & Culture:

  • Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work and promote work / life balance.
  • Central office location: Modern Hybrid Office facilities located in the heart of Sydney close to public transport and amenities with spectacular views of Sydney Harbour 
  • Summer Fridays: Opportunity to disconnect from work early on Friday afternoons during the Summer months to take advantage of the long summer days and enjoy an early long weekend to recharge and refresh.
  • Employee Engagement Events & Activities: Social club and regular team events and social activities
  • Product Allowance: Employees can order from a vast selection of Coty products each year.
  • Paid Volunteering Leave: To participate in volunteering and fundraising activities in support of approved charities.
  • Gender-Neutral Paid Parental Leave: All employees regardless of gender, will have access to the same number of fully paid weeks of offered parental leave.
  • Birthday leave: Enjoy the day off to celebrate your birthday. 
  • Referral program: Refer a talent to a vacant role and if they are successful in the position receive a generous one-off payment. 
Country/Region:  AU
City:  Sydney