TECHNOLOGY SPECIALIST – IT OPERATIONS

IT – SANFORD, NC

COTY is looking for smart leaders who are fast and passionate. We’re Coty, one of the world’s largest beauty companies with a portfolio of iconic brands across fragrance, color cosmetics, and skin and body care. Coty serves consumers around the world, selling prestige and mass market products in more than 130 countries and territories. Coty and our brands empower people to express themselves freely, creating their own visions of beauty; and we are committed to making a positive impact on the planet.

The IT Operations Specialist provides support through proactive monitoring of Data Center infrastructure, production job schedules, and Global infrastructure company wide. This role will perform work per established operating policies and procedures, maintain and improve upon documentation, provide support, notification and follow-through to business areas, internal customers and management. A shift work schedule is required to support a 24x7 attended Data Center environment.

In this role you will be responsible for:

• Monitors the Enterprise Infrastructure Worldwide
• Detects and responds to all Global Infrastructure Alerts and escalates as needed
• Uses monitoring tools to determine the nature of any outages and follows strict online procedures to resolve issues 
• Responds to Priority 1 incidents by managing the incident request and involving support teams
• Supports Network and Enterprise Computing Teams with first level support, provides Data Center remote support to IT Customers, aides in troubleshooting and providing issue resolution. 
• Utilizes network support portals to identify network WAN, LAN and WLC incidents
• Manage and Monitor Enterprise Job Scheduling utilizing the associated job run book to reach and resolve any issues. 
• Writes Standard Operating Procedures (SOP’s) and maintains content of current documentation for the Operations Team
• Identifies and presents opportunities to improve operational procedures and documentation 
• Manages Enterprise Global IT support calls and tracks and closes trouble tickets 
• Assists in projects for both internal/external customer installation through coordinating facility services, equipment, and cabling in preparation for customer installations
• Prepares daily shift turnover report, updating throughout the shift to ensure all shift activities are performed, documented, and communicated 
• Escalates all issues outside of normal operations using appropriate methods 
• Performs other duties as assigned by the Operations Supervisor.

We’d love to see candidates who have:

Essential:

• High School Graduate with Computer System Degree and/or IT Certifications/Training 
• Two (1) to three (2) years’ experience directly related to the duties and responsibilities specified
• Technical aptitude and eagerness to learn
• Organizational skills
• Team player
• Communication skills

Desirable:

• Degree in Computer related field preferred 

This is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.  We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion in an effort to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact cotyjobsUS@cotyinc.com. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

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