Share this Job

Req ID

Posted

Function

Location

Custom Field 2:  82331
Category:  Digital
Date:  Jan 1, 2022
Location: 

New York, NY, US, 10118

Manager, Innovation & Beauty Technology

Manager Innovation & Beauty Tech (China/APAC)

 

ABOUT COTY  

COTY is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, hair color and styling, and skin and body care. COTY is the global leader in fragrance, number two in professional hair color & styling, and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

ABOUT GLOBAL DIGITAL ORGANIZATIONT DIGITAL ORGANIZATION

Under the leadership of our CEO Sue Y. Nabi, The Global CDO is currently building a holistic 360 digital organization, focusing on centers of expertise and a strong countries/Brands animation. This centralization of all digital activities will accelerate our transformation & its impacts. We will build scalable technical capabilities to support our growth and challenges, put Content at the heart of our transformation journey to boost our revenue, develop a data driven Media strategy focusing on ROI and innovations, embrace the sales potential coming from Social commerce, break the silos between Media, Content and sales channel, unlock the D2C potential focusing on Kylie, Kim and our Skincare brands, bring CRM capabilities & expertise to catch up our delay in Consumer centricity and build an Innovation team to enhance consumer experience on Fragrance, Make up & Skincare and unlock the opportunities created by new digital capabilities.

THE ROLEwill empower beauty experience for consumers by creating new services, new solutions and reinventty.

The Manager Innovation will help support the future of Beauty for Coty, working closely with the Senior Director and partnering with key stakeholders from IT, Marketing, R&D, Countries, Supply, Digital (Media, Content, D2C, Indirect Ecommerce, Social commerce and CRM) and HR. It is a highly transversal role.

The Manager will be a critical player in the company’s digital transformation by helping to implement and manage a services innovation roadmap, while partnering closely with the China/APAC affiliate teams to develop market-specific programs. This individual will be focused on APAC/Chinese digital-first activations, identifying first-to-market opportunities, sharing key localized trends, and innovative ways to integrate into existing/emerging channels.

He/She will use also leverage resources internally and externally to deliver quick results against specific problems or challenges.

As Manager Innovation & Beauty Tech, the candidate will empower beauty experience for consumer by supporting new services, new solutions and reinventing beauty. Service will be put at the heart of consumer engagement and the candidate will help set up this proposition as a key differentiator. These services will have to be addressed in an omnichannel angle (D2C, Social Networks, eRetail, PPlayers, CRM and Retail) with full GDPR compliance.

Detailed Roles and Responsibilities : Roles and Responsibilities:

In this full-time role, you will:

  • Manage the prioritization of beauty tech projects and services with a focus on China/APAC, working in close partnership with the Digital Tech team to ensure implementation
  • Lead strategy calls with the China teams to assess the business and identify market needs
  • Identify opportunities for innovation within the Chinese digital ecosystem
  • Keep up with emerging online trends in the marketplace to assist in developing customized programs
  • Effectively communicate new initiatives and programs to all teams
  • Be responsible for performance analysis of beauty tech pilots and implemented services, focused on utilization rates and adoption by customers; this will include looking at insights and interpreting them for the brand teams
  • Promote governance for in-market strategy execution and performance assessment by providing KPI framework and sharing best practices

You will deploy in collaboration with our brands/Countries the innovative services that will improve our consumer experience and allow us to differentiate from our competitors.

This list is not exhaustive but will constitute key priorities for the team:

  • Omnichannel virtual try-on tools
  • Omnichannel Skincare diagnosis + products recommendations
  • Innovative Conversion enablers
  • Chatbots. AI-based technology uses instant messaging to chat in real-time, day or night, with your customers.
  • Personalization. Put the personalization at the heart of Coty value proposition (Engraving, bottle, formula).
  • Visual Search. Visual search can take the user experience to a totally new level (Google Lens, Pinterest Lens)
  • Voice Search & Smart Speakers (Specially for fragrance and Skincare concerns)
  • Augmented Reality (AR) & Immersive Technologies
  • Online skincare consultation with an expert (live consultation)
  • AR & OI immersive and interactive experiences in store/ Immersive multisensorial experience
  • E-sampling strategy
  • Fragrance in a self-expression world!
  • Product recommendation
  • Gift finder solution
  • Ratings & reviews enhancement mechanisms
  • Click to buy disruptive solutions
  • Booking platform for beauty salon (CB brands)
  • Marketplace
  • On-demand beauty at home…

 

For each innovation project, you will operate through a POC with a brand/country to test, learn and optimize before rolling out to all the group. Data collection and GDPR Compliance will remain key topics for any POC deployment.

 

You will report into the Senior Director and work hand in hand with the CDO team, CB & Lux Global Brand team, Countries, IT, HR, Supply Chain and R&D.

 

WHAT YOU’LL BRING

A genuine passion for digital and new client facing technologies, a deep knowledge of what omnichannel stands for and how consumer experience constitutes a key differentiator

You are positive and highly constructive; you collaborate strongly with internal and external partners to deliver your work. You are able to see opportunities on how to improve current ways of working. You are curious and like to combine data, influence and communication to have an impact.

Key Requirements

 

  • Bachelor’s Degree preferably in business development, communication or digital marketing
  • 5+ years in beauty or FMCG experience.
  • Strong oral and written communication skills
  • Must have at least 3+ years in digital with a clear understanding of the key pillars of digital (Eco, CRM, Content, Earned & Owned)
  • Knowledge and expertise around digital tools and analytics. Strong understanding of business KPI
  • Fluent in Mandarin (written and spoken) and English

 

Skills

 

  • You have the attitude that makes things happen!
  • You are passionate, determinate and extremely enthusiast.
  • An entrepreneurial spirit and a strong ability to engage people
  • Results oriented
  • Ready to learn, ready to laugh, ready to grow in your own career as we build transformation together
  • Strong communication and presentation skills to interact and influence stakeholders and multi-functional team.
  • Passion to innovate and disrupt the status quo.
  • Problem-solving techniques; curious, team player; attention to detail / good project management.  You know how to translate complex data into a key take outs with your analytical mindset.
  • Project management: Organized and structured. You know how to bring multiple projects to a successful end in given timeframe.
  • Agility & Passion to drive clarity: You don’t get easily stressed by a fluid environment, on the opposite, you get energized by the opportunity to drive clarity for the team, you are quick to adapt as new information becomes available.
Country/Region:  US
City:  New York


Nearest Major Market: New York City