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Req ID




Req ID:  85608
Function:  Digital
Posted:  Nov 24, 2022

New York, NY, US, 10118

Customer Experience Advisor

Customer Experience Advisor

New York City, NY

COTY is looking for smart leaders who are fast and passionate.


Within COTY Luxury division, in a fast-paced and international environment, the E-Commerce DTC team is looking for a Customer Experience Advisor for a high-end skincare brand. You will participate in the satisfaction and loyalty of our international customers and support the e-commerce activities in Europe and UK.




In this role you will be responsible for:

  • Be a brand Ambassador
  • Ensure an exceptional and personalized Customer Experience via phone, online chat and email in a "customer-centric" approach in both pre-sales and after-sales
  • Follow up on personalized customer files and ensure that response times are respected
  • Guide users through the Brand's values by having a listening attitude to understand and meet their expectations
  • Help customers with all e-commerce related questions (orders/returns/refunds…)
  • Respect the Brand's language & values in all communications with customers
  • Be familiar with Brand's products and identity
  • Cooperate with the different departments to respond to customer requests
  • Communicate customers feedbacks to support a continuous improvement process of the Customer Experience and the brand strategy




We’d love to see candidates who have:


  • Minimum 2 years of experience as Beauty Advisor or Sales Advisor for a luxury Brand
  • *Must have worked in skincare industry (skincare knowledge and direct experience)
  • Strong sensibility/knowledge to the luxury skincare brand
  • Digital savvy
  • Demonstrate great flexibility and attention to detail
  • Excellent verbal & written communication skills
  • Confidence, patience, politeness and diplomacy, when dealing with difficult situations
  • Listening skills, to understand customers’ requests
  • Fluent in English is mandatory, another language (French, German, Italian, Spanish) is a plus



This is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.  We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.



Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion in an effort to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.



We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact cotyjobsUS@cotyinc.comWe strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.


English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empe


Salary Range: $60,000 - $70,000

Country/Region:  US
City:  New York

Nearest Major Market: New York City