In this role you will be responsible for:

• Order process via EDI/manually in SAP
• Stock availability review and allocation
• Escalation of approvals needed, price differences, material not on hand to the correct teams to solve issues to prevent FR% hits in the fulfillment of the orders
• Price validation for all the orders to maintain 100% Invoice Accuracy
• Ensure the credit hold release of the orders from Finance Team
• Delivery creation and transmission to Logistics Team
• Complete follow up of the OTC process  
• Providing support to Finance Team for Credits and Debits orders
• Following up on incidents (rejections, returns, etc.) with the various areas involved implementing future solutions.
• Monitoring KPIs and generating strategies for continuous improvement and automation of processes.
• Building strong relationships with the Commercial, Logistics and Finance team to align and provide the best experience to our customers
• Master data activities for extension and/or re-activation of new codes to the correct Sales Org, Plant and SLoc
• QS3 testing processes/orders
• Execute reports for fill rate %, deliveries, sell in volumes, open orders, etc for daily activities (KPIs)

We’d love to see candidates who have:

Essential:

• Undergraduate degree (MBA is a plus)
• Can do attitude

Desirable:

• At least 3-4 years in Customer Support AND/OR as a Customer Service Representative
• SAP experience
• Customer satisfaction driven
• KPIs experience: FR, On time, OTIF, etc
• Focus on finding final solutions for stoppers
• Excellent communication and presentation skills
• Effective time management and prioritization of activities
• Advanced skills in Excel
• Advanced English

This is unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.  We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.