Req ID

Posted

Function

Location

Req ID:  92477
Function:  Sales
Posted:  Jul 10, 2024
Location: 

London, LND, GB, TW6 1EW

In-Store Field Coach/Mentor

IN-STORE FIELD COACH/MENTOR

HYBRID WORKING (HOME BASED AND INSTORE VISITS)

 

PRIMARY SUPPORT WILL FOCUS ON LONDON HEATHROW AND STANSTED ALTHOUGH AS THE ROLE GROWS THERE WILL BE OPPORTUNITY TO SUPPORT OTHER AREAS

 

COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment.

 

THE ROLE:

 

As COTY's field expert, your mission is to elevate and optimize the performance of our Field Force through strategic coaching and mentoring initiatives in-store. Your focus is on ensuring that Beauty Advisors effectively deploy their learnings and capabilities, driving productivity and boosting sales performance growth. This approach must seamlessly align with our Training and Field Force strategy, as well as COTY's global Education policy, spanning across all our brands.

 

The team comprises four In-store Field Coaches/Mentors. You will collaborate closely with the Education leadership team and various departments, including Sales, Marketing, and Merchandising. All your colleagues are passionate about the industry, collaborative, and possess strong entrepreneurial skills. Joining this team will provide you with opportunities to unleash your creativity, forge meaningful connections, and enhance your multidisciplinary expertise.

 

CORE RESPONSIBILITIES:

 

In-Store Coaching

  • In your assigned scope, cultivate a close relationship with Beauty Advisors and conduct a thorough assessment of their proficiency levels to build a precise diagnosis,
  • Craft personalized coaching paths for each Beauty Advisor, tailored to their career ambitions and capabilities across all categories. Ensure that these paths are in harmony with COTY Travel Retail's strategic ambitions.
  • Assisting the team in setting individual goals, supporting them in achieving those goals, and providing consistent follow-up.
  • Ensuring Beauty Advisors have a thorough grasp of their targets, incentives, and reinforcing efforts to drive overall sales performance as the ultimate objective.

 

In-Store Mentoring

  • Offering personalized mentoring to our Beauty Advisor teams, tailored to align with COTY's Iconic selling ceremony.
  • Conducting regular in-store mentoring and demonstration sessions for Promotion & retailer Generic staff through engaging animation initiatives.
  • As the in-store expert, your role involves explaining, answering questions, demonstrating, sharing experiences, and providing advice to our Beauty Advisor teams. Your objective is to guide and inspire them to deliver a perfect customer experience in-store.
  • Ensure a flawless in-store experience by emphasizing the attitude, grooming, Point of Sale (POS) environment, merchandising execution, and dedication to service excellence of the Beauty Advisors.
  • Ensuring the smooth integration of Beauty Advisors' training and educational insights into in-store operations, encompassing sales expertise, soft skills, and product proficiency.                                           

 

Assessment & Reporting

  • Consistently deliver detailed reports to your line manager outlining the progress and challenges faced by each Beauty Advisor, while also offering guidance to the RS on the action plan to pursue.
  • Collaborating and coordinating with the training team to align educational initiatives with goals and ambitions.

 

 

YOU ARE A COTY FIT:   

 

EDUCATION & EXPERIENCE

  • Minimum of 3 years’ work experience as a retail coach/mentor in The Beauty industry desirable
  • Experience in retail as Beauty advisor is a plus!
  • Availability to travel and visit our retail stores as required (up to 80%).
  • Proficient in spoken and written English.
  • Possession of additional certification in coaching/mentoring is a plus!

                                                                       

 

SKILLS

  • Exceptional communication skills,
  • Self-motivated, Business driven mindset and result oriented.
  • Skill in inspiring and motivating employees to attain sales quotas.
  • Confident, influential, and dynamic when interacting with others.
  • Good interpersonal skills – smiling, responsible, accountable, listening skills, and good with people.
  • Enjoys working in a team and demonstrate leadership skills.
  • Strong coaching and mentoring skills and ability to observe, advise and inspire.
  • Creative-thinker and problem-solver.
  • Able to remain calm and pleasant, and to travel and work with a flexible schedule.
  • Excellent grooming and neat appearance.
  • Robust social and emotional intelligence coupled with a high level of empathy.

 

 

RECRUITMENT PROCESS

 

 A telephone/online introductory meeting follows.

 A first online/in-person interview

 A Second interview

 You will receive a proposal with the terms of employment.

 

About Coty:

 

Since 1904, Coty has fearlessly pioneered innovation across the beauty industry. We have a reputation for breaking new ground; a history of ‘firsts’ and ‘bests’ that has laid the foundation for the industry as we know it today. For over a century, our brands have been empowering people to express themselves and create their own vision of beauty. It’s a legacy we’re proud to own and grow. We work hand-in-hand with our people, our partners, and our customers. Together, we unleash every vision of beauty. We stand for the beauty of diversity and the diversity of beauty - celebrating and inspiring all the expressions of beauty that exist and that will exist. We honor you, and we honor our planet. We create Beauty That Lasts. A beauty that is both good to people and the world. Our mission is to create a forward-thinking beauty; Products that provide new, innovative and simply better science-based solutions.

 

At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

 

For additional information about Coty Inc., please visit www.coty.com.

 

Country/Region:  GB
City:  London