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Req ID




Req ID:  87340
Function:  Sales
Posted:  Mar 11, 2023

London, LND, GB, SW19

Customer Director - Grocery

We’re Coty, a global leader in beauty. We’re World #1 in Fragrance, and World #3 in Colour Cosmetics. Our iconic portfolio of brands are sold in over 150 countries around the world. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world.


This role is Customer Director – your role is to build profitable sales growth across Coty Luxury & CB brands. You report into Sales VP UKI.


• Responsible for Net revenue growth, share growth and delivery of joint business plans
• Responsible for customer profitability and P&L, focused on maximising return on investment
• Full ownership of the go to market strategy to drive commercial competitive advantage for Coty
• Build strategic plans to grow specified categories of business within the customer to deliver short and long term company, customer and consumer objectives
• Develop strategic projects with the customer to deliver future growth of the business
• Responsible for management and coaching team of National Account Executives, National Account Managers and/or Senior National Account Managers
• Responsible for developing annual team and individual objectives
• Extract insights from data, identifying the implications and ideas for customer growth
• Facilitate others in generating ideas, leading the creative process internally and externally
• Any other responsibilities as required associated with the Customer/Channel that you are managing.

Specific requirements for E-Commerce CD:
• Work closely with the Marketing teams to support the planning and effectiveness of Social and Search spend
• As a lead market work closely with the Global Ecommerce teams on developing medium/long term go to market plans, ecommerce improvement opportunities and global customer management


• Sales and customer management background
• Experience of managing various distribution channels including but not limited to department stores, independent chains and high street retailers
• Strong commercial awareness with experience in P&L management, budget planning, forecast and customer management
• Experience in management of commercial trade term agreements, annual Joint business plans or senior commercial negotiations
• A proven strong negotiator with a results focused mentality
• Knowledge of digital arena and how to grow e-commerce for your customer/channel
• High level of knowledge of UK retail environment
• High awareness of what it takes to win in the retail and customer environment
• Proficient Excel, numeracy and analytical skills with strong attention to detail


Specific skills needed for E-commerce CD:
• Experience of managing various Ecommerce distribution channels
• A detailed knowledge of the ecommerce shopping journey and the critical elements
required to drive awareness, traffic & conversion


• Strong Communicator- Communicates effectively, whilst building strong external and international relationships with our customers
• Exceptional commercial acumen - experience in P&L management, budget planning, forecast and customer management
• Results driven - focused on making things happen, proactive and drives their own success
• Ability to impact and influence different areas of the organization.
• Excellent stakeholder management and relationship builder both at a local and global level
• A strong team player that can drive a winning focus within the team to achieve their goals. You will be seen as a role model, learning from success and failures, keeping the team motivated and engaged
• Leadership- Represents a positive role model with ability to motivate, coach and inspire others. Recognised across the business as an exceptional leader and motivator of teams
• Committed to self development and personal growth – takes steps to improve yourself
• Recognised as a person that builds strong internal and external relationships and able to strongly influence
• Adaptable to change - Individual works fast, is agile and able to adapt to challenges and change
• A strong passion for the beauty industry and keeps up to date with latest trends
• Authenticity – ability to show vulnerability and build relationships built on being authentic and relatable.

Country/Region:  GB
City:  London