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Req ID




Req ID:  88211
Function:  Supply Chain
Posted:  May 25, 2023

London, LND, GB, SW19 4DR

Customer Collaboration Analyst




We’re Coty, a global leader in beauty. We’re #1 in the world for Fragrance and #3 in the world in Colour Cosmetics with a portfolio of brands that have been known and loved for generations.

Our iconic portfolio of more than 77 brands are sold in over 150 countries around the world. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world. We have some of the most well-known brands in the categories of Fragrances, Colour Cosmetics and Skin & Body Care including Gucci, Chloé, Calvin Klein, Burberry, Marc Jacobs, Sally Hansen, Philosophy, Adidas, Rimmel, Max Factor, Covergirl and the list goes on and on!

Coty is committed to building a workforce that is as diverse as the communities we serve. Hiring people with different backgrounds and experiences helps us build better products, better serve our users, and build a diverse and inclusive workplace.

The Role / Purpose

To facilitate and support Collaboration Manager to enable multifunctional customer interaction that Drives Growth and End to End Supply Chain Efficiency

Brings Supply Chain (both Customer and COTY) to the commercial relationship.

With the purpose of developing a Customer Demand forecast as input to the S&OP Process to improve Forecast Accuracy and drive Business & Collaboration with key Customers


Mission & Responsibilities

  • Customer Demand – Compile Data & necessary analysis to create a customer forecast for SD & TPS, built internally based on Coty data and learnings 3-6 months forward looking
  • Assist Collaboration Manager with Key Event planning enabling execution excellence (Key Consumption Periods, Initiatives launch, Supply Chain changes, Challenges)
  • Support Customer Collaboration Market Lead with all Special Projects and areas of responsibilities   
  • Assist Collaboration Manager with SIT process and interaction with S&OP for Customer Collaboration
  • Assist in tracking & monitoring any Customer Charge Backs for Supply Chain with a view of correcting to eradicate all customer chargebacks and issues
  • Customer Logistics (synchronised supply chain interactions driving OSA / Perfect store, Customer Measured Service, cash & cost optimisation – Operating Income focused)
  • To carry out any other reasonable management requested task.


Main KPI’s

  • Sales Forecast Accuracy & stability (Promotional / NPD / Base / Giftsets)
  • Forecast BIAS
  • On Shelf Availability (OSA) & Customer Measured Service
  • Inventory (stock in trade)
  • Trade Terms P4P


Coty Ideal Fit.

  • Previous experience in a similar forecasting/demand planning/supply chain role essential.
  • Collaborator / Communicator (internal & external) – relationship is CRITICAL in the commercial environment.
  • Self-starter who can define the path for success
  • Business led but functionally disciplined
  • #1 priority is Growth
  • “Learn by Doing”
  • Fully proficient in standard IT packages.
  • Advanced Excel user essential for the role
  • High degree of numeracy and analysis
  • Demonstrates a strong sense of individual accountability
  • Is committed to deliver results, goes after the stretch target
  • Proactively seeks improvement, is a solution provider and a problem solver
  • Learns from successes and failures, looks for and reapplies best practices
  • Is resilient and flexible, adapts to new challenges
  • Remains focused on priorities while tackling obstacles
  • Embraces and accelerates change in a fast-paced environment
  • Thrives on challenges and keeps a healthy attitude under pressure
  • Demonstrates sense of urgency but knows when to act, when to wait
  • Is willing to work with others and focuses on customer needs
  • Takes advantage of processes and work systems, follows them with discipline
  • Escalates issues before they become problems
  • Collaborates easily with others, sharing information and adapts to different working styles


Country/Region:  GB
City:  London