ASSISTANT BUSINESS MANAGER – MARC JACOBS

Sales | Luxury Beauty

Selfridges, London Oxford Street, Full Time, 37.5 hours a week

Marc Jacobs is about individuality, confidence, and making a statement. As Assistant Business Manager, you are a driving force behind the counter — supporting leadership, elevating performance, and bringing the brand’s fearless attitude to life through people, artistry, and commercial excellence.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Assistant Business Manager – Marc Jacobs, you play a critical role in supporting the Business Manager to deliver sales targets, lead the team by example, and protect the bold DNA of the brand. You balance people leadership, shop‑floor presence, and operational excellence to create high‑impact customer experiences.

You will be reporting to the Business Manager, and you will manage:

Sales Performance & Customer Experience

• Support delivery of monthly sales targets and Coty KPIs
• Lead by example on the shop floor, driving conversion and UPT
• Deliver elevated make‑up and fragrance consultations that inspire loyalty
• Build strong customer relationships through confident storytelling
• Champion upselling while maintaining a premium Marc Jacobs experience

Team Leadership & Development

• Support day‑to‑day leadership of the counter team
• Coach and motivate team members to achieve individual and collective goals
• Lead by example in service, artistry, and brand representation
• Support onboarding, training, and development of new team members
• Step into leadership during Business Manager absence when required

Excellence of Execution

• Protect Marc Jacobs brand equity at all times on counter
• Ensure VM, merchandising, and stock standards are executed flawlessly
• Maintain strong commercial awareness of brand performance and competitors
• Support accurate completion of rotas, payroll, and month‑end processes
• Adhere to grooming, uniform, and retailer Code of Conduct standards

Operations & Processes

• Use iPad tools for reporting, communication, and VM guidelines
• Support compliance with Coty systems, policies, and procedures
• Maintain secure handling of systems, passwords, and documentation

YOU ARE A COTY FIT

As a developing retail leader, you thrive in a fast‑paced luxury environment where individuality and performance go hand in hand. You bring confidence to the shop floor, take ownership of results, and inspire others through your attitude and actions.

• Proven experience in luxury beauty retail with strong make‑up artistry
• First experience coaching or supporting others in a leadership capacity
• Strong commercial mindset with a passion for exceeding targets
• Natural leadership presence with the ability to influence and motivate
• Ownership mentality — you treat the counter like it’s your own business
• Detail‑driven with a high standard of execution
• Team‑focused, collaborative, and eager to grow
• Fragrance knowledge preferred

If you’re ready to take the next step in leadership and help shape the future of bold, expressive beauty, we want you on our team!

WHAT WE OFFER

This is a unique role with a genuine opportunity to make an impact and grow your leadership career. You’ll work in a diverse environment with a team of passionate professionals who support each other and celebrate individuality.

Coty’s global omni‑working policy provides the option to work up to 50% of your month remotely.
We believe that a more flexible philosophy of remote working empowers everyone to perform at their best while embracing their personal circumstances.

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you’re the kind of person who refuses to blend in, who wants to develop faster, lead stronger, and go further than you ever thought possible — we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.