BRAND AMBASSADOR - FRAGRANCE

JOHN LEWIS, LIVERPOOL

FULL TIME, 37.5 HOURS A WEEK

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

ROLE SUMMARY

The main objective of the Brand Ambassador is to deliver sales targets as part of the team in their account by meeting Coty’s customer service and sales standards.  As well as ensuring excellence of execution.  The individual should have a strong sales background with preferred knowledge and experience of the Fragrance industry.

BENEFITS ON OFFER

• Online and on-site staff shop (up to 75% off RRP).
• 25 days annual leave + bank holidays + a day off for your birthday.
• Pension Scheme, with 8% employer contribution (subject to enrolment)
• Income Protection Plan.
• Life Assurance Program (8x your salary).
• 6 months paid gender-neutral parental leave (after 1 year of service).
• Gym discount.
• Employee Assistance Programme.
• Private Medical Insurance Scheme (taxable benefit).

KEY ATTRIBUTES AND BEHAVIOURS

• Deep understanding and passion for Fragrance and luxury brands
• Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity
• Ownership – Accountability as if your name was on the door
• Relentless and tenacious - always striving for the extra sale.
• Share and re-apply – Willing to learn from others and share success
• Team player attitude
• Actively takes charge of self-development and performance growth

KEY ACCOUNTABILITIES

Sales and Customer Service

• Achieve monthly sales targets
• Maintain company KPIs
• Deliver Coty’s customer service ceremony with every customer
• Build relationships with customers to influence and sell
• Consistently upsell

Excellence of Execution

• Be a brand ambassador, protecting the equity for Coty brands
• Keep updated on We Live Beauty and mandatory Coty Academy
• Be fully aware of all company and retailer initiatives relevant to your account
• Follow all company merchandising guidelines on both permanent and promotional space
• Accurately complete month end and payroll within set guidelines and time limits, including any required feedback
• Commercial awareness – Coty business performance, competitor activity and market share
• Adhere to Company uniform and grooming guidelines
• Work within the retailer Code of Conduct guidelines and KPIs always

Team working

• Strong working relationships with the Coty in store team
• Grow networks with the wider Coty team within your area
• Maintain excellent communication with the Area Manager
• Develop and maintain relationships with retailer staff and management

Technical Processes

• Use of ipad for email, reporting and VM guidelines
• Control of ipad and Coty passwords
• Use of Coty systems and online documents.