Retail Excellence Manager, Kuala Lumpur

RESPONSIBILITIES

The Retail Excellence Manager is to bring the brand to new heights, build visibility and advocacy in Malaysia. To ensure excellence in service at all retail channels, building and leverage the synergy between offline to online. The Retail Manager’s objective is to drive retail productivity & revenue, build and maximize sales deliveries. Own vision and clear direction to modernize retail population and be the group enabler to provide best in class customer service to luxury beauty consumers.

Your main focus:

Lead Retail Excellence Strategy

• Develop & implement the overall Retail strategies to drive service excellence and sustainable productivity improvement plan. 
• Implement retail excellence standard in accordance with brand guidelines to ensure consistency with overall image and service standard of the brand
• Develop and oversee the implementation of customer centric initiatives designed to drive growth, profitability and customer satisfaction
• Analyze all relevant KPIs and implement all necessary actions with the aim of elevating the Customer Engagement and boost sales performance
• Partner with ecommerce team to design and roll out the omnichannel journey and implement the process and roadmaps
• Being analytical and partner with Sales & Marketing Team to take solid action plan in achieving sales objectives
• In cooperation with regional office, set-up the right tools to track progress and deliver on target, programs efficiency, ROI, market trends
• Supervise Retail team to promote retail and operation training to store staff to ensure quality service and customer journey is well-maintained within all stores
• Lead retail team with focus win in top doors strategy: actively engage teams in winning in top doors: ensure mission and objectives are understood to deliver on targets, follow up on executions and performance
• Ensure company retail compliance policies are fully implemented and met. 
• Keeping close relationship with landlord and departmental store partners, so as to update the leasing market information

Working for Coty means Our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries – we’d love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

The team consists of Retail Specialist and Retail Operations. All your colleagues are collaborative, and you will receive tremendous support for you to excel in this role.

YOU ARE A COTY FIT

You like to make a difference. As an experienced Retail Excellence Manager, you will share your valuable experience with the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:

• Minimum 10 years progressive experience of luxury retail team management, training and/or development in specialty stores, most recently at a senior level
• Prosses high level of commercial acumen, self- initiative, combined with a drive for results
• Good team player with proven ability to partner with business leaders and develop tactics to achieve sales and contribution objectives and the efficient use of the resources
• Excellence in analytical mind, communication and presentation skills
• Entrepreneurship mind-set
• Proficiency in MS Office including Excel, Word and PowerPoint

OUR BENEFITS

As our Retail Excellence Manager, some of the benefits you will receive are:

• Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work
• Product Allowance: Employees can order from a selection of Coty Products each year
• Free goods: Employees would be able to enjoy occasional free products due to Company’s initiative
• Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.