Manager, IS & DT CoE Finance Subject Matter Expert

Main Objective:

In the role of FICO support within the SAP CoE part of the Information Technology Organization, reporting to the SAP CoE Finance Lead, he/she will be the responsible to support and deliver the appropriate SAP solution for his/her areas of expertise, being also the “go to” person within their region for first level support.

Key Responsibilities:

• Responsible to deal with users’ requests, either functional incidences, enhancements or operational changes; using the appropriate ticketing systems
• Lead implementation and SAP configuration of the recommended solution, keeping the Core solution
• Participation on SAP projects implementations
• Support the Execution of projects and changes in the site
• Provide process and system-oriented knowledge support
• Capture and anticipate new Global and/or Local Business requirements
• Provide support and assistance in developing new requirements for SAP improvements and enhancements, keeping the appropriate level of governance
• Coverage for other colleagues’ support areas when applicable
• Lead Key users and Local Process Owners to achieve their objectives by providing support in SAP as top priority
• Lead review meeting(s) with the Local Process Owner(s) to ensure regular communication and ensure the alignment/approval of requirements and documentation
• Work with Business Facing teams to improve processes using SAP capabilities
• Maintain knowledge on product direction and future offerings of SAP
• Coordinate activities and share knowledge with counterparts in same and other regions
• Work with 2nd level support for troubleshooting, escalation, and resolution
• Assist 2nd Level support Application Maintenance being the link with users
• Identify the change management projects with the Key Users and Local process Owners
• Helping in implementing system monitoring, covering different areas like Jobs, interfaces, …

• Limited travel is expected for specific meetings in Coty locations in Europe and US.
• Remote working is possible up to 50% of working time. Half of the time will be required to work on Coty premises

Key competencies and qualifications:

Required:

• Bachelor’s degree in Business, Information Systems, or equivalent
• 5 years minimum experience implementing and/or supporting SAP projects and installations, working on the appropriate modules
• Proficient in SAP ERP management, with knowledge in current release ECC 6.0
• Expertise in VIM Opentext customizing
• In-depth experience both in support and project implementations
• Knowledge on data conversion tools
• Deep understanding of business and technical processes
• English fluency, other languages appreciated

Nice to have:

• SAP certification
• Experience in SAP S4HANA
• Having worked with Hyperion, Cybersource, Shopify, Cadency, Tradeshift and HighRadius
• Project management expertise (PMI certification)
• Experience in Mass Market/Cosmetics business

Skills:

• Customer oriented, Result focused attitude
• Capacity of Global vision
• Strong written and verbal communication skills
• Teamwork skills
• Openness to look at alternative solutions and ways to improve/encouraging
• Ability to work under pressure
• Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines
• Demonstrated ability to translate/communicate complex concepts to peers and business partners
• Demonstrated ability to work in a fast paced and changing environment with short deadlines, interruptions, and multiple tasks/projects occurring at once
• Strong analytical and problem-solving skill