Req ID




Req ID:  85195
Function:  IT – Information Technology
Posted:  Sep 21, 2023

Granollers, B, ES, 08403

SAP CoE Finance Subject Matter Expert

Manager, IS & DT CoE Finance Subject Matter Expert


Main Objective:


In the role of FICO support within the SAP CoE part of the Information Technology Organization, reporting to the SAP CoE Finance Lead, he/she will be the responsible to support and deliver the appropriate SAP solution for his/her areas of expertise, being also the “go to” person within their region for first level support.


Key Responsibilities:

  • Responsible to deal with users’ requests, either functional incidences, enhancements or operational changes; using the appropriate ticketing systems
  • Lead implementation and SAP configuration of the recommended solution, keeping the Core solution
  • Participation on SAP projects implementations
  • Support the Execution of projects and changes in the site
  • Provide process and system-oriented knowledge support
  • Capture and anticipate new Global and/or Local Business requirements
  • Provide support and assistance in developing new requirements for SAP improvements and enhancements, keeping the appropriate level of governance
  • Coverage for other colleagues’ support areas when applicable
  • Lead Key users and Local Process Owners to achieve their objectives by providing support in SAP as top priority
  • Lead review meeting(s) with the Local Process Owner(s) to ensure regular communication and ensure the alignment/approval of requirements and documentation
  • Work with Business Facing teams to improve processes using SAP capabilities
  • Maintain knowledge on product direction and future offerings of SAP
  • Coordinate activities and share knowledge with counterparts in same and other regions
  • Work with 2nd level support for troubleshooting, escalation, and resolution
  • Assist 2nd Level support Application Maintenance being the link with users
  • Identify the change management projects with the Key Users and Local process Owners
  • Helping in implementing system monitoring, covering different areas like Jobs, interfaces, …


  • Limited travel is expected for specific meetings in Coty locations in Europe and US.
  • Remote working is possible up to 50% of working time. Half of the time will be required to work on Coty premises


Key competencies and qualifications:



  • Bachelor’s degree in Business, Information Systems, or equivalent
  • 5 years minimum experience implementing and/or supporting SAP projects and installations, working on the appropriate modules
  • Proficient in SAP ERP management, with knowledge in current release ECC 6.0
  • Expertise in VIM Opentext customizing
  • In-depth experience both in support and project implementations
  • Knowledge on data conversion tools
  • Deep understanding of business and technical processes
  • English fluency, other languages appreciated


Nice to have:

  • SAP certification
  • Experience in SAP S4HANA
  • Having worked with Hyperion, Cybersource, Shopify, Cadency, Tradeshift and HighRadius
  • Project management expertise (PMI certification)
  • Experience in Mass Market/Cosmetics business



  • Customer oriented, Result focused attitude
  • Capacity of Global vision
  • Strong written and verbal communication skills
  • Teamwork skills
  • Openness to look at alternative solutions and ways to improve/encouraging
  • Ability to work under pressure
  • Detail-oriented, organized, and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines
  • Demonstrated ability to translate/communicate complex concepts to peers and business partners
  • Demonstrated ability to work in a fast paced and changing environment with short deadlines, interruptions, and multiple tasks/projects occurring at once
  • Strong analytical and problem-solving skill
Country/Region:  ES
City:  Granollers