BUSINESS MANAGER – BROWN THOMAS DUBLIN

Sales | Luxury Retail

Chloe Atelier Des Fleurs

Brown Thomas, 88 Grafton Street, Dublin, Full Time, 37.5 hours a week

Brown Thomas is Ireland’s leading destination for luxury — defined by exceptional service, commercial excellence, and elevated customer experience. As Business Manager, you own the success of your business, leading your team to deliver strong sales performance while setting the standard for execution, service, and leadership on the shop floor.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Business Manager – Fragrance, Brown Thomas Dublin, you have full accountability for driving sales results and ensuring excellence of execution within your account. You will lead, motivate, and develop your team while delivering premium customer experiences that reflect the standards and expectations of the Brown Thomas environment.

You will be reporting to the Area Manager, and you will manage 2 direct reports:

Sales Performance & Customer Experience

• Coach and motivate the team to achieve monthly sales targets and KPIs
• Fairly distribute targets daily, weekly, and monthly across the team
• Deliver Coty’s customer service ceremony with every customer interaction
• Build strong customer relationships to influence, convert, and retain
• Consistently drive upsell while maintaining a premium service experience

Excellence of Execution

• Lead by example as a brand ambassador, protecting Coty brand equity at all times
• Ensure full compliance with We Live Beauty and mandatory Coty Academy training
• Execute merchandising guidelines across permanent and promotional space
• Maintain strong commercial awareness of Coty performance, competitors, and market share
• Plan and deliver customer eventing aligned with retailer and brand expectations
• Accurately complete month‑end, payroll, and feedback processes on time
• Adhere to uniform, grooming, and retailer Code of Conduct standards
• Escalate risks or issues promptly to the Area Manager

Team Leadership & Collaboration

• Take full ownership of team performance, development, and engagement
• Build strong working relationships with the Coty in‑store team
• Manage and integrate agency staff as part of the wider team
• Develop effective working relationships with mobile consultants
• Grow networks across the wider Coty team within your area
• Maintain clear, consistent communication with the Area Manager
• Develop trusted partnerships with retailer staff and store management
• Provide ad‑hoc mentoring and support to new managers within the business

Technical Processes

• Use iPad tools for reporting, communication, and VM guidelines
• Maintain secure control of iPads and Coty passwords for self and team
• Ensure correct and consistent use of Coty systems and online documentation

YOU ARE A COTY FIT

As an experienced retail leader, you combine strong commercial acumen with a premium service mindset. You take ownership of your business, lead with credibility and consistency, and inspire your team to perform at their best in a high‑expectation luxury environment.

• Proven experience managing a team within luxury retail or beauty
• Deep understanding and passion for Fragrance and luxury brands
• Strong sales background with a results‑driven mindset
• Confident leader who motivates through example and clear direction
• Ownership mentality — you manage the business as if it were your own
• Highly organised with strong attention to detail and standards
• Effective communicator able to influence, listen, and persuade
• Resilient, adaptable, and comfortable managing change
• Proactive in self‑development and performance growth

If you’re ready to lead a high‑performing business within Ireland’s most prestigious luxury retailer, we want you on our team.

WHAT WE OFFER

Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.

• Competitive salary aligned to experience
• 8% employer pension contribution
• Generous staff discounts via My Coty Shop
• Day off on your birthday
• Ongoing brand and artistry training through Coty Academy
• Clear progression opportunities within luxury retail and education
• Supportive, inclusive team culture built on collaboration and fearless kindness

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.