ACCOUNT MANAGER – FRAGRANCE (MULTI-BRAND)

JOHN LEWIS, CAMBRIDGE

FULL TIME, 37.5 HOURS A WEEK

ROLE SUMMARY

Responsibility for driving their business to deliver an overall sales objective by meeting Coty’s customer service and sales standards.  As well as ensuring excellence of execution for their account.  The individual should have a strong sales background with preferred knowledge and experience of the Fragrance industry.

BENEFITS ON OFFER

• Day off on your birthday
• Access to My Coty Shop with fantastic discounts
• Generous family and wellbeing support policies
• Private medical scheme
• Income protection
• Personal leave policies
• Maternity leave from 12 weeks-6 months

KEY ATTRIBUTES AND BEHAVIOURS

• Deep understanding and passion for Fragrance and luxury brands
• Owns and drives business if it was their own.
• Is a master of knowledge on the business and the store
• Provides quality Actionable Insight to area manager
• Establish and maintain strong, effective relationships with key stakeholders
• Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity
• Relentless and tenacious – a true salesperson
• Share and re-apply – Willing to learn from others and share success

• Collaborates easily with others and adapts to different working styles
• Able to effectively listen, influence and persuade
• Maximizes time and manages team productively
• Adapts to changing priorities as needed, is flexible and accountable
• Empowered to use initiative
• Is resilient and adapts to new challenges
• Actively takes charge of self-development and performance growth

KEY ACCOUNTABILITIES

Sales and Customer Service

• Achieve monthly sales targets
• Maintain company KPIs
• Manage targets, daily, weekly, monthly
• Deliver Coty’s customer service ceremony with every customer
• Build relationships with customers to influence and sell
• Consistently upsell

Excellence of Execution

• Lead by example be a brand ambassador, protecting the equity for Coty brands
• Keep updated on and encourage team to We Live Beauty and mandatory Coty Academy
• Be fully aware of all company and retailer initiatives relevant to your account
• Follow all company merchandising guidelines on both permanent and promotional space
• Accurately complete month end, payroll & feedback within set guidelines and time limits
• Commercial awareness – Coty business performance, competitor activity and market share
• Plan and execute customer eventing ensuring brand equity
• Adhere to Company uniform and grooming guidelines and ensure the team do so
• Work within the retailer Code of Conduct guidelines and KPIs always
• Escalate any issues to Area Manager

Team working

• Manage and welcome agency staff as part of the team
• Develop effective working relationship with mobile consultants
• Grow networks with the wider Coty team within your area
• Maintain excellent communication with the Area Manager
• Develop and maintain relationships with retailer staff and management
• Be available for ad-hoc mentoring new managers to the business

Technical Processes

• Use of ipad for email, reporting and VM guidelines
• Control of ipad and Coty passwords for self and team
• Use of Coty systems and online documents.