BRAND AMBASSADOR MOBILE

FULL TIME (37.5 HOURS A WEEK)

THIS POSITION WILL COVER 3 BRANDS; KYLIE, GUCCI AND FRAGRANCES ACROSS VARIOUS STORES IN BIRMINGHAM

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

ROLE SUMMARY

The role of the multi-site manager is to support numerous accounts to achieve sales targets by providing excellent customer service and executing with excellence.  They will be responsible for driving sales targets within these stores through innovative eventing and having impact and influence within the store in which they work.  They are also should assist their area manager by taking on key responsibilities to support the city in which they work.  The individual should have a strong sales background and proven experience in beauty across triple axis (make-up, skin, fragrance).

BENEFITS ON OFFER

• Day off on your birthday
• Access to My Coty Shop with fantastic discounts
• Generous family and wellbeing support policies
• Private medical scheme
• Income protection
• Personal leave policies
• Maternity leave from 12 weeks-6 months

KEY ATTRIBUTES AND BEHAVIOURS

• Lives beauty – Deep understanding and passion for the industry and luxury brands
• Provides quality Actionable Insight to area manager
• Is a master of knowledge of their business
• Establish and maintain strong, effective relationships with key stakeholders
• Share and re-apply – Willing to learn from others and share success
• Leads by example being a role model for the wider Coty consultant team
• Collaborates easily with others and adapts to different working styles
• Able to effectively listen, influence and persuade
• Maximizes time productively
• Adapts to changing priorities as needed is flexible and accountable
• Empowered to use initiative
• Is resilient with the ability to be flexible and adapt to new challenges
• Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity
• Ownership – Accountability as if your name was on the door
• Relentless and tenacious - always striving for the extra sale.
• Actively takes charge of self-development and performance growth
• Preferred high level of make-up artistry

KEY ACCOUNTABILITIES

Sales and Customer Service

• Supports stores to develop business plans to achieve monthly sales targets and maintain company benchmarks on ASP, Sales Mix and Split
• Working with the Area Manager, Account and Business Managers to find ways to increase retail sales
• Deliver Coty’s customer service ceremony with every customer
• Build relationships with customers to influence and sell
• Consistently upsell
• Perform Make-Up and niche fragrance consultations to drive sales and brand loyalty

Excellence of Execution

• Lead by example be a brand ambassador, protecting the equity for Coty brands
• Keep updated on We Live Beauty and mandatory Coty Academy
• Be fully aware of all company and retailer initiatives relevant to your account
• Follow all company merchandising guidelines on both permanent and promotional space
• Accurately complete admin within set guidelines and time limits, including any required feedback
• Commercial awareness – Coty business performance, competitor activity and market share
• Support stores in planning and executing customer eventing ensuring brand equity
• Adhere to Company uniform and grooming guidelines
• Work within the retailer Code of Conduct guidelines and KPIs always
• Any ad-hoc requests from Area Manager
• Escalate any issues to Area Manager

Team working

• The role of mobile consultant requires a delicate balance of relationship building within each account and so much be able to adapt to different ways of working and personalities in each store
• Provide mentoring support for new recruits to develop their product knowledge, selling skills and administrational abilities
• Grow networks with the wider Coty team within your area
• Maintain excellent communication with the Area Manager
• Develop and maintain relationships with retailer staff and management
• Be available for ad-hoc mentoring new managers to the business

Technical Processes

• Use of ipad for email, reporting and VM guidelines
• Control of ipad and Coty passwords and support team to do so
• Use of Coty systems and online documents.