Location: Barcelona Hub

Within The Global Logistics team provides the center of expertise for Coty’s global transport and distribution network. It sets the strategy, frameworks, guidelines and provides functional expertise in network design across the global supply community and with the logistics community in the regions. It has the responsibility to identify and manage projects that deliver added value to the business in terms of Cost, Performance, Quality, Service, Compliance and Sustainability.

The team is ensuring the best service at an optimal cost for all global Air, Ocean, Road Transport and Warehousing operations together with external logistics service providers. Furthermore, it is controlling the global freight budget and providing governance over the Control Tower Operations.

Role

In this role as Transport Claims Specialist, you will be responsible for Transport Claims coordination, from claim creation to collection, for both Global Transport and Europe Regional scope.

You will function as key contact for all parties involved and coordinate the management and resolution of transport-related claims (loss, damage & thefts). The role ensures proper documentation, investigation, and follow-up of incidents with carriers, insurers, and internal teams to safeguard company assets and recover costs. Next to this, the role will support the Freight Audit & Payment team.

This is a very dynamic and interactive role where you will collaborate and orchestrate the activities of a range of internal and external stakeholders to achieve the result. You will be working very closely with the Global Transport Operations team, regional teams for domestic transport, the Control Tower, Security and Legal teams, Finance and externally with our carriers and our insurance company.

Claims Processing & Management:

• Digitally register incoming transport claims in the company’s claims management system.
• Review delivery documents, damage reports, and transport documentation to validate claims.
• Ensure claims are submitted to carriers, freight forwarders, or insurers within agreed timeframes.
• Monitor and follow up on claim status, escalations, and resolutions.

Investigation & Documentation:

• Support root cause analysis of damages or losses in coordination with logistics, warehouse, and transport partners.
• Collect and organize necessary supporting documentation (e.g., photos, POD’s, packing lists, invoices).
• Maintain an up-to-date archive of claims and related correspondence.

Communication & Coordination:

• Act as a liaison between internal departments (e.g., Customer Service, Finance, Logistics) and external stakeholders (e.g., carriers, insurers).
• Provide updates to stakeholders on claim progress and resolutions.
• Generate monthly reporting on claims performance and trends.
• Escalation management in case of claims insurance recovery issues.

Process Improvement:

• Identify recurring issues and suggest improvements to reduce claim incidence and optimize its recovery.
• Develop operating best practices and assure re-application, consistency and standardization across sites and regions.

Code of Ethics & Compliance:

• Ensure compliance with the Coty Code of Conduct and Coty Global Policies and Procedures, carrier contracts, and international transport regulations.
• Takes due care to protect employee and customer Personal Data in line with the Coty Data Privacy Global Policy and Procedure and Information Security Policies and Procedures
• Detailed understanding of the Coty Data Privacy Global Policy & Procedure and the Coty Information Security Policies and Procedures

YOU ARE A COTY FIT

If you are driven, passionate, high energy and able to work under pressure and prioritise conflicting tasks.

As an experienced Transport Claims Specialist, you will add value and feel energized from working in a fast-paced, diverse and international environment. 

Essential:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1–3 years of experience in logistics operations, customer service, transport claims, or a related administrative role.
• Good organizational skills and attention to detail.
• Proficient in MS Office (Excel, Outlook, Word).
• Strong communication skills, both written and verbal, in English.
• Strong analytical and process skills, ability to deliver comprehensive reports.

Desirable:

• Experience working in a multinational or fast-paced logistics environment.
• Basic understanding of international transport modes (road, sea, air), Incoterms, and shipping documentation.
• Familiarity with ERP or transport management systems (e.g., SAP, TMS platforms).
• Additional language skills (e.g. Spanish) are a plus.

Personal Attributes:

• Ability to work independently with effective problem solving.
• Customer and results oriented way of working.
• Pro-actively seeking improvement and eager to learn.
• Resilient and able to manage multiple tasks (prioritize) and deadlines.
• Team player, with a collaborative mindset.
• Strong sense of responsibility and ownership.

OUR BENEFITS

• Our competitive remuneration and perks will be matched with your experience and knowledge. As our Transport Claims Specialist some of the benefits you will be entitled to, are:
• Flexibility/Hybrid working model (flexible working time and work from home up to 50%)
• Ticket restaurant (daily diet for meals)
• Company products / Access to the company shop
• Health insurance

RECRUITMENT PROCESS  

• Screening with Recruitment team
• A first online/in-person interview with hiring managers
• A second interview (optionally)
• Feedback, Verbal offer 
• You will receive a proposal with the terms of employment.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive, and diverse workplace where all employees can be their authentic self.

Join us in making over the world of beauty!