Req ID




Req ID:  88715
Function:  Supply Chain
Posted:  Sep 16, 2023

Amsterdam, NH, NL, 1082VA

Customer Collaboration Leader EDM ECOM



We’re Coty, a global leader in beauty. We’re World #1 in Fragrance, and World #3 in Colour Cosmetics. Our iconic portfolio of brands are sold in over 150 countries around the world. We believe in beauty with a purpose and brands that inspire, no matter where they are in the world.



Make COTY supply chain a competitive advantage in the comercial environment, build winning paternships across our customer portfolio to deliver the strategic growth agenda & enable end to end supply chain efficiency.




  • The Customer Collaboration Leader will be an active member of the Supply Chain
  • Drive operational excellence across the omni-channel landscape with Sales of 300M$ GS.
  • Establish productive relationship with key SC  stakeholders within our customers & distributors, being the primary point of contact for escalation.
  • Create accurate customer demand fueling the S&OP; aligned assumptions behind sell-out/sell-in/TI/stock in trade/JBP growth targets, between commercial, supply chain and customer.
  • Customer Logistics; synchronized supply chain interactions driving OSA, SAMBC, cash and cost optimization.
  • Act as a change agent to evolve ways of working that deliver best in class service level and enable the growth agenda of the business & our customers.
  • Deploy standardized processes and solutions across the full portfolio that bring agility & flexibility to changes in market demand & dynamics.  Ensure one external voice to the customer.
  • Deliver OTIF excellence on Giftset, NPD & KCP programs within our retailer stores and online platforms.
  • Own Customer Feedback Survey Results & Action Planning
  • Bring the outside in with relevant external benchmarking.
  • Optimise retailer & distributor inventories,
  • Maintain and communicate a suite of relevant KPI’s with a strong focus behind RCA and continuous improvement, communicated to key stakeholders in a meaningful way.



  • Educate SC teams on customer /Distributor needs and requirements.
  • Build strong working relationships and collaboration internally and externally 



Required Competencies:


  • Atleast 5 years  experience in a similar role
  • Advanced Excel skills. Macros, PowerBI and SAP are a plus
  • Fluent in English
  • In depth knowledge of commercial supply chain & the EDM retailer/distributor landscape.
  • Proven track record of delivering results in complex environments.
  • Business led but functionally disciplined
  • Embraces and accelerates change in a fast-paced environment
  • Is resilient and flexibility, adapts to new challenges
  • Demonstrates a strong sense of individual accountability
  • Proactively seeks improvement, is a pragmatic solution provider and a problem solver
  • Deliver results, goes after the stretch target
  • Remains focused on priorities while tackling obstacles
  • Thrives on challenges and keeps a healthy attitude under pressure
  • Collaborates easily with others, sharing information and adapts to different working styles
  • Demonstrates sense of urgency but knows when to act, when to wait
  • Effective communicator with a demonstrated ability to relate to people at all levels from a variety of backgrounds
  • Natural leadership ability and cross-functional stakeholder engagement at all levels
  • Embraces diversity and fosters an inclusive team
  • Puts people first, prioritizes team engagement and people development


Coty ideal fit

You set yourself demanding goals and demolish obstacles to achieve them. Focused on quality and attention to detail, you will not compromise standards. You probably think of yourself as an entrepreneur, always looking for inspiration and ideas that could improve the status quo.
You define your own roles and constantly look for ways to exceed what has been asked. A passion for exciting projects gives you the energy to succeed in a flexible, fast pace company.
You value innovation as a business strategy. You also try to keep up to the minute with current trends. Ultimately, you share our belief in flexibility as a way of life.
You feel that you have an aptitude for our profession through a true sensitivity to our products & our market.



  • Competitive salary based on your qualities and experience
  • we offer a temporary contract with the prospect of permanent employment
  • Attractive benefits packages
  • A brand-new building in the business area of Amsterdam-Zuid. The office is designed to maximize your performance, based on the new ways of working

Possibility to work from anywhere at maximum 50% of the time per week



Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.


Country/Region:  NL
City:  Amsterdam