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Manager, EXO QA NA

Position Title

External Operations Quality Manager


Morris Plains, New Jersey (US)

Reports to

EXO QA Sr. Manager

Direct Reports


Scope / Brands

Wella Hair TPMs in Americas



“Wella is one of the world’s leading professional and retail hair companies. It is a beauty collective with a mission to enable consumers to look & feel like their true self. Its love brands, which include beauty icons such as Wella, Clairol, OPI, and ghd (all together “Wella”), are co-created by & designed for the beauty junkies of today & tomorrow. Following the signing of an agreement with global investment firm KKR for the divestiture of Coty’s Professional and Retail Hair businesses, “Wella” is on its way to become a fully independent, standalone company with its own management team and operational structures. At closing, our new Company will have presence in over 100 countries and an estimated annual net revenue of $2.3Bn. “Wella” and its brands, are and will remain committed to a range of social causes as well as seeking to minimize its impact on the environment. For additional information about “Wella” please visit



Wella Supply is a customer/consumer centric organization, with the aim to fuel the Wella business by delivering superior service, and releasing Value to reinvest in our brands. Wella Supply is a lean and agile organization, which delivers our business in a safe and eco-ethical way, and fostering a culture of dependability, autonomy and trust. We proactively engage with the other functions in Wella and we aim for excellence in execution.



Wella is seeking an individual to join the External Operations (EXO) Quality department, which is responsible for the product quality of Third Party Manufacturers (TPMs). The role is part of the global EXO Quality team and is closely working with the Supply Chain Team in America. The position covers various activities and projects to ensure that good quality products are manufactured by the Wella TPMs to satisfy our customers and consumers as well as regulatory requirements.





  • Monitors the regulatory compliance and performance of the TPMs, conducts routine QA audits at TPMs and evaluates the observations
  • Manages regular product inspections and the release process in SAP
  • Reports, manages and investigates product non-conformances and complaints in collaboration with the TPM and relevant functions within Wella
  • Monitors CAPA plans and the effectiveness of the actions
  • SPOC for all quality related topics for R&D, Marketing, EXO and DCs
  • Leads projects in collaboration with the TPMs such as the implementation of new test methods or processes and support projects led by other departments
  • Prepares and analyze monthly KPIs, followed by continuous improvement plans 



  • Represent the TPMs within the Wella network
  • Represent Wella Quality towards the TPM





  • Minimum 4 years of relevant professional experience in the Cosmetics industry
  • Educational background or degree in chemistry, process engineer, food technology or similar
  • Strong knowledge in cosmetic GMP (FDA regulations) and quality standards
  • Experience as quality auditor
  • Willingness to travel
  • Strong communication skills (internally and externally), ability to act confidently and to overcome barriers with external parties  
  • Strong team player
  • Excellent verbal and written English skills
  • Ability to use Office and SAP



  • Experience in project management
  • Practical experience in the analytical or micro lab and with product/equipment validations, mainly on the setting of success criteria and cleaning & sanitization
  • Practical experience with management of non-conformances including systematic problem-solving tools
  • Basic understanding of manufacturing processes including Making, Filling and Packing processes
  • Mindset of continuous improvement
  • Customer and results oriented way of working


We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities,
experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo

Nearest Major Market: New Jersey