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Service Delivery Manager - Finance,

Position Title: Service Delivery Manager - Finance

Location: Łódź, Poland (IT COE) / Potential for remote working in Poland

Reports to: Application Service Delivery Director



Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.



Wella Company’s new IT Centre of Excellence (COE) in Łódź will support the EMEA region. As a huge development opportunity for the region, new workplaces are going to be created, especially for specialists and managers who will be able to apply and, moreover, improve their IT skills under the wings of our global brand. With a strong commitment to the hair and nail industry, Wella Company contributes to changing the world for the better. As a socially responsible company, by building a highly qualified team in Łódź, Wella Company will be an important stimulus for the region and vehicle for economic growth. Wella Company believes that the new IT COE is an investment in people, dreams and talents.



We are actively looking for an IT Service Delivery Manager for the finance functional domain. This role will be focused on the Finance application estate and will be responsible for management/oversight of managed service providers and application vendors who are delivering the service. This role will be the key operational interface between the IT and finance operations teams, to ensure that:

a) IT application services operations for Finance are delivered within agreed SLAs

b) Incidents are been dealt with the right priority

c) Functional impact of issues and incidents is clearly understood, and workarounds are identified and agreed with the business



  • Predominantly focused on ensuring the business application service requirements and impacts are understood and that operational services delivered by Wella’s service delivery partners meet the requirements of the business function.
  • Interface between IT and business operations teams the Finance domain
  • Acts as IT operational expert and point of escalations for Finance applications domain
  • Liasing with infrastructure teams, managed service providers, application vendors and business relationship managers to define service roadmaps and ensure continuous improvement
  • Provide regular reporting of service operations KPIs
  • Pro-active communication to our operation stakeholders ei. business operation teams IT operation and leadership team,
  • Perform root cause analysis
  • Reviews incidents, problems and changes affecting the Finance domain and, where appropriate, help creating workarounds and interventions
  • Participates in project meetings and provide operations input based on current demands/requirements




  • 5+ years experience in IT field with recent incident management experience
  • Experience in Finance IT solutions (e.g. HFM, Kyriba, Nakisa Lease Accounting, TrustWeaver)
  • Strong experience of Application Management / support
  • Experience of ITIL v4.0 IT Service Management framework
  • ITSM tools (ServiceNow) experience incl. service reporting
  • Experience of managing 3rd party vendors.
  • Experience of global operations.
  • Good stakeholder management and communication skills



A culture that encourages an entrepreneurial spirit, agile thinking, and collaboration, but takes a look into the details:


We grow our talent, and we will make sure you have the right opportunities to grow with us by providing:

  • Development opportunities and the possibility to take part in international projects and build next-generation solutions
  • International environment and global networking
  • Individual grow plan and ongoing coaching 

We care about your health and well-being; therefore, we have defined a comprehensive package for you: 

  • Luxmed Medical Insurance- Employee basic package is covered by Wella, you’ve got the possibility to upgrade coverages to spouse or partner and kids 
  • Work from home policy
  • Flexible schedules
  • Multisport card
  • Counseling support for you and your family (financial, legal, psychological support)
  • 5 days of additional holiday per year after the 5th anniversary
  • Social Fund
  • Glasses refund


We care about your long-term future 

  • Life Insurance- Basic option paid by Wella- possibility to upgrade for additional coverages for employee and family
  • PPK pension plan


We want you to cherish special occasions, that is why you will have:

  • Birthday as a holiday- celebrate with your loved ones!
  • Christmas gift, spring surprise, and children’s day card
  • Bonus for the birth of your child
  • Bonus if you are getting married


We would love you to have access to our amazing brands with great discounts.  Feel free to buy online:

  • Wella store and GDH shop

In addition:

  • State of the art workplace; enjoy the relaxation zones with cozy sofas, the brainstorm areas, cool events, gatherings
  • Referral bonus- work side by side with your friend and get paid for it
  • Lunch card- monthly deposit and discounts 
  • Parking subsidy or transportation refund- depending on your commuting style.




We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at:


We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.