Share this Job

IT Manager - Finance Service Delivery


Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit


We are actively looking for an IT Service Delivery Manager for the finance functional domain. This role will be focused on the Finance application estate and will be responsible for management/oversight of managed service providers and application vendors who are delivering the service. This role will be the key operational interface between the IT and finance operations teams.


  • Predominantly focused on ensuring the business application service requirements and impacts are understood and that operational services delivered by Wella’s service delivery partners meet the requirements of the business function.
  • Interface between IT and business operations teams the Finance domain
  • Acts as IT operational expert and point of escalations for Finance applications domain
  • Liasing with infrastructure teams, managed service providers, application vendors and business relationship managers to define service roadmaps and ensure continuous improvement
  • Provide regular reporting of service operations KPIs
  • Pro-active communication to our operation stakeholders ei. business operation teams IT operation and leadership team,
  • Perform root cause analysis
  • Reviews incidents, problems and changes affecting the Finance domain and, where appropriate, help creating workarounds and interventions
  • Participates in project meetings and provide operations input based on current demands/requirements




  • 5+ years experience in IT field with recent incident management experience
  • Experience in Finance IT solutions (e.g. HFM, Kyriba, Nakisa Lease Accounting, TrustWeaver)
  • Strong experience of Application Management / support
  • Experience of ITIL v4.0 IT Service Management framework
  • ITSM tools (ServiceNow) experience incl. service reporting
  • Experience of managing 3rd party vendors.
  • Experience of global operations.
  • Good stakeholder management and communication skills


We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at:

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo