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Digital COE Manager

Position Title: Digital COE Manager

Location: Geneva, Switzerland

Reports to: Global Director, Customer Experience

 

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit www.wellacompany.com.

 

THE ROLE

At Wella company, digital transformation is a business imperative and core company priority. In the Professional Beauty division, we are developing the global digital ecosystem to drive relationships with professionals and consumers, with the global Customer experience program being a core part.

 

By being part of the Global CX Team within Wella company, the Digital Center of Excellence manager will oversee the Digital COE teams to promote the success of new operating models engaging leaders and stakeholders, realizing scale, overseeing the performance of teams, and creating and applying consistent standards.

 

The role reports to the Global Director Customer Experience and will work in close collaboration with CRM, Brands, E-Commerce, local markets, as well as external agencies to support and improve new ways of working.

 

KEY RESPONSIBILITIES

  • Lead governance and execution of Center of Excellence strategy and KPIs.
  • Manage internal and external staff to provide pre-defined SLAs to meet Wella Company needs.
  • Consistently look at staffing techniques to optimize services (FTEs, Agencies, Partnerships, etc.) to balance skill and capacity.
  • Oversee the development and maintenance of relevant documentation, templates, and knowledge transfer.
  • Develop and maintain trusting relationships with product owners, delivery teams and local functions via formal and relational tactics.
  • Identify opportunities for improvement, including feedback mechanisms to support coaching and continuous learning.
  • Establish and monitor success metrics for Agile projects, scaling and enablement.
  • Ensure a transformation approach that balances business, operations, and technology perspectives to drive outcomes that are user value focused.
  • Act as a liaison with local market leaders and Global functions to support Agile expansion and allocate resources as needed.

 

QUALIFICATIONS

 

Essential:

  • MA in Computer Science, Engineering, or similar relevant field.
  • 3-5 years of experience leading Agile Center of Excellence.
  • 3-5 years managing cross-functional teams or projects and influencing senior-level management and key stakeholders.
  • Experience coaching, consulting, and training COE teams leveraging Agile methodology in largescale organizations.
  • Experience managing remote teams.
  • Ability to collaborate with a team that has a fast-moving and diverse portfolio.
  • Experience with and exposure to technology tools such as SAP CX, Atlassian (JIRA & Confluence) and Adobe Analytics.
  • Action-oriented and "can do" attitude.
  • Fluent in English (other languages- French, Italian, German, etc. are a plus).

 

Desirable:

  • Experience as a product owner/project manager in leading ecommerce technologies (SAP commerce cloud, Salesforce commerce cloud, Magento, etc.).
  • Experience as a product owner/project manager in leading CRM technologies.
  • Experience in FMCG.

 

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

 

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

 

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