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WELLA - Director, Transport & Customs


The Wella Company is one of the world’s leading professional and retail hair companies. It is a beauty collective with a mission to enable consumers to look & feel like their true self. Its love brands, which include beauty icons such as Wella, Clairol, OPI, and ghd (all together “The Wella Company”), are co-created by & designed for the beauty junkies of today & tomorrow. Following the signing of an agreement with global investment firm KKR for the divestiture of Coty’s Professional and Retail Hair businesses, The Wella Company is on its way to become a fully independent, standalone company with its own management team and operational structures. At closing, our new Company will have presence in over 100 countries and an estimated annual net revenue of $2.3Bn. The Wella Company and its brands, are and will remain committed to a range of social causes as well as seeking to minimize its impact on the environment.



Wella logistics is the final part of our supply chain where we delight our external customers with exemplary customer service and responsiveness, our internal customers with outstanding collaboration, cost and controls.


We achieve this through standardization, simplification and communication within our network; best in class internal work processes with our supply chain partners and a customer centric mindset.


We aim to deliver end-to-end, sustainable value creation through leveraging the power of our people and DC network. Join the team that is making a tangible difference for the future of Wella.



The Transportation Director is key across the Wella Supply Chain organization. This position will execute a high level of management throughout the three workstreams of Transportation Planning, Projects/Freight Payments and i-Trade/Customs teams and is an operational and carrier management role.

The leader will leverage expert management skills to ensure coordination between systems, people, processes and operational metrics that drive the department towards excellence in execution. Ability to build good working relationships (internal and external) is essential with proven ability to work under pressure. This position is a key SPOC for senior leadership and participates in and implements local to global initiatives. Position will be key in developing a new transportation team.




  • Manage core transportation metrics in service, cost, and key foundational systems such as quality, safety, security, and sustainability
  • Monitor and drive improvement of transportation KPIs (i.e. Pick up on time, On Time Delivery, Tender Acceptance Compliance, Cost, etc.)
  • Ensure customs KPI’s (i.e. on time clearance %, duties) are on track and customs program is in compliance with all local authorities
  • Maintain high levels of service and manage customer’s expectations whilst operating within budgetary conditions
  • Ensure high service and quality of Direct to Salon network (parcel)
  • Serve as escalation for resolution of domestic transportation, imports, exports, or any customs issues



  • Lead a new regional transportation and customs team for the new Wella company
  • Create a vision for transport team and establish goals and objectives for the team
  • Create and develop succession plans for team members
  • Provide regional support for other Americas locations including Mexico, Brazil, Argentina
  • Build collaborative relationships with cross functional teams such as DC/3PL’s, customer service, global transportation, and sales teams


Cost Management

  • Partner with finance team on monthly budget review process and annual budget establishment
  • Identify cost savings projects and develop, execute plans
  • Identify opportunities and implement tracking of key cost drivers such as cost per mile, cost per weight, accessorial %, and fuel %
  • Implement and maintain transportation cost to serve program
  • Monitor, track and report on the status of projects including the tracking of the committed results i.e. savings, service improvements, etc
  • Partner with freight audit and payment provider to drive improvements in payment process as needed


Strategic Projects & Capability

  • Co-lead with procurement the carrier network bids including supporting activities such as negotiation, strategy setting, and awarding process
  • Implement supplier relationship programs with key transport haulers including monthly KPI reviews and QBRs
  • Support large strategic initiatives including e-comm/DTC and supply network design changes
  • Partner with customer service and sales teams put in place systemic solutions to drive out any quality gaps in transport network to drive improvement in customer defect rate
  • Identify ongoing continuous process improvement ideas in areas such as freight payment process, transportation planning, sustainability, or vehicle fill rate
  • Partner with the global transportation team/COE to establish transportation and customs standards and best practices



You thrive at building strong customer relationships and delivering customer-centric solutions. You are committed, conscientious and always lead with integrity. You recognise the value that different perspectives and cultures bring to an organization. You believe in the value of teamwork. You bring a high level of knowledge and know-how plus creativity and enthusiasm to your work and to everything you do.




  • Minimum 10 years of relevant experience in Supply Chain Management (Transportation, Logistics)
  • Strong Leadership, ownership and project management skills (planning, organizing and resource allocation)
  • Previous experience with Transportation Management Systems desired
  • Ability to define problems, collect data, establish facts and draw valid conclusions and communicate to higher level management
  • Ability to identify systemic gaps and drive sustainable results
  • Knowledge of FTL, LTL, Parcel, ocean, and air networks
  • Strong cross functional skills and ability to work collaboratively with customer service, DC’s, supply planning, and external carrier networks
  • Demonstrated record of prioritizing, influencing and decision making at multiple levels in an organization
  • Team player, focused on total company delivery also thrives in a challenging and complex environment
  • Strong analytical skills, advanced MS Excel and presentation skills - detail driven, able to analyze and manipulate large volumes of data to identify the salient elements



  • BA/BS from an accredited college or university
  • Experience of 7-10 years or greater in a logistics, supply chain, distribution center role


We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We comply with national, federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. 

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin